FAQ's

What time can I drop off/pick up?
For daycare, you can drop off and pick up anytime between 6 AM-10 PM. Any pickups after 10 PM would have a late fee of $1/minute

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For boarding, the earliest you can drop your dog off is 6 AM and the latest is 8 PM. This ensures your dog has time to get out the last of their energy and settle in the daycares before being put to bed. After 12pm pickups from a boarding stay will be charged for a full day of daycare. Late fees also apply to boarding pick-ups.

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How do I enroll my dog in for daycare?
Before having your dog join us for daycare/boarding an evaluation must be booked  as well as a copy of your dogs up to date Vaccine Certificate (Rabies, Parvo/Distemper, and Bordetella). See our Evaluation tab for more details! 

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Do you have multiple dog/cat pricing?
We offer multiple dog/cat pricing for daycare, boarding as well as for our Packages

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What does my dog do all day at daycare?
We focus on one on one mental & physical enrichment. Some of the activates are but not limited to are one on one structured walks, learning patience in the lobby (waiting patiently without jumping on people, or pulling on the leash to get out the door or in the daycare), playing fetch (while also learning impulse control by waiting before getting the ball), chase with a flirt pole, scavenger hunts (they must use their nose to find the treats hidden, best for breeds who were bred to use their noses like hounds), and more! While they are not working with one on one with staff they will be in a supervised group play setting (separated by size & temperament). Most dogs find a special friend to play with all day but some are happy keeping to themselves and having a nap. Toys are offered not offered in the group setting to keep everyone safe (some dogs will resource guard toys). 

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Why can’t I watch my dog in daycare like most other places?
Good question! If an owner or stranger comes in and stands at our door/windows it can cause our pack of dogs to get too excited creating an unbalance in the pack which usually leads to excessive barking which can trigger a fight. You are more then welcome to take a peek through our windows to see what your dog is up to.

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Do I need to make a reservation for my dog to attend daycare?
A reservation is recommended in case we are fully booked for the day. We do have a set staff = dog ratio that we abide by to keep everyone safe. We understand that last-minute plans happen but please call before you come to ensure that we can care for your dog.

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Is your daycare supervised?
Our facility is supervised 24/7. As long as we have a Dog/Cat in our Facility there is someone here.

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Can you feed my dog while they are in your care?
You betcha! Please bring your dog's meal in a labelled container/bag and make sure to let one of our staff know when you would like your dog to be fed. We also have a fridge strictly for Raw and additives such as cheese, eggs, wet food, etc.

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Can you administer medication to my dog while they are in your care?
Yes! Please ensure staff is notified of any medications your pet needs during their stay with instructions on how to administer! 

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What if my dog is being a troublemaker in daycare?
Our staff is trained to recognize any behaviour issues and correct their behaviour if necessary. If we notice that daycare is not the appropriate environment for your dog we will let you know and discuss different options to set your dog up for success. In extreme situations, we may request your dog to not return to our facility.

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Will daycare help my dog if he is nervous and shy?
If we take things slowly we can usually help nervous/shy dogs become more comfortable but that isn’t always the case.

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Do all dogs enjoy daycare?
No. Dogs are very social animals but they don’t always get along. There are dogs that find being around lots of other dogs overwhelming. Some dogs like to play rough with one another and some like to laze around and just hang out. 

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Do you provide water throughout the day?
Of course! We always have fresh water out for everyone in their kennels. Everyone gets water breaks throughout the day to ensure everyone stays hydrated.

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Why did my dog come home thirsty?
Every dog has a bowl of water in their kennels. They will have access it to during scheduled water breaks as well as over meal times. Some dogs prefer to drink when they are home which is completely normal, but they are given plenty of time to have a drink of water while in our care! 

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What are the benefits of a mixed dog environment?

There are so many benefits of a mixed dog environment. Including proper socialization, confidence, manners, less destructive behaviours, learning communication and respect among other dogs, and much more!

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Do you have an aggressive policy?
Definitely. We have a zero-aggression policy! We are always willing to work with a dog and its owner(s), to a certain degree. We keep our lines of communication open and offer solutions if we can, but if your dog is a danger to us or other dogs it will not be allowed back into our facility. If you are aware of any concerns in regards to handling your dog, or reactive behaviour, Please make staff aware.

We have the right to permanently or temporarily remove your dog from the daycare at any time. Banning from the Winkler Collar Club can take place if we see any signs of unprovoked bad behaviour.

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Are there any risks to a mixed dog environment?
Unfortunately yes. When dealing with animals there is always a chance that something can happen. With careful screening, supervision, and monitoring we try and prevent anything from ever happening to our clients but we cannot guarantee anything. Dogs like to play with their paws and mouths so scrapes/nicks are a possibility. We try and keep roughhousing down to a minimum by keeping the dogs in our daycare calm. If we notice anything we will always inform you when you pick up and if it’s something more serious we will call you and your dog will be taken directly to the vet no questions asked.

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What vaccinations are required for my dog to attend your daycare?
All dogs attending daycare must show proof of vaccinations for Distemper/Parvo, Bordetella Kennel Cough) and Rabies. Proof of titer is accepted in lieu of vaccinations. 

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Do you have a spay/neuter policy?
We assess each dog according to its behaviour. If your dog isn’t suitable for our social environment we will let you know. If a female is pregnant or in heat, they are absolutely not allowed to socialize with our pack of dogs (cannot attend daycare/boarding).