Aggression/Unprovoked Behavior Policy
We have a ZERO aggression policy! We are always willing to work with a dog and its owner(s), we keep our lines of communication open and offer solutions if we can, but if your dog is a danger to us or other dogs it will not be allowed back into our facility. If you are aware of any concerns in regards to handling your dog, or reactive behavior, Please make staff aware.
We have the right to permanently or temporarily remove your dog from the daycare at any time. Banning from the Winkler Collar Club can take place if we see any signs of unprovoked bad behavior.
**ALL BOARDING RESERVATIONS MUST BE SECURED BY A VALID CREDIT CARD**
When clients cancel reservations or do not show up for their reservations without adequate notice (at least 12 hours), it is frequently too late for us to fill the space that we reserved for them because the boarders we turned away have already made other arrangements. Due to the loss of revenue because of no-shows and untimely cancellations, we have implemented the following cancellation policies.
**ALL DAYCARE RESERVATIONS MUST BE SECURED BY A VALID CREDIT CARD**
When clients do not show up for their reservations, it is too late for us to fill the space we reserved for them because the daycarers we turned away have already made other arrangements. Due to the loss of revenue because of no-shows, we have implemented the following cancellation policies.
-Dog MUST be on a leash in the lobby
-If you notice someone in the lobby with their dog, kindly wait outside till they are out. Makes for a smoother day, and a proper introduction for the dogs.
-A Reminder that Boarding Pick-up AFTER 12 pm you will get charged for Daycare, as we charge by night, not per day. Makes it more cost-efficient for you.